Expert Know-How Is Worsening Due to Pandemic

Companies for years have been dealing with an aging workforce, losing talent and know-how to retirement. Now the pandemic has accelerated this, in all industries, and at all levels. How do you replace the 20-year service or maintenance veterans and the know-how that is in their heads? Right now, your best techs are super busy supporting customers and newer techs. One of them calls you tomorrow and says they are suddenly retiring. How can you make up for their knowledge once they walk out the door?

The post Expert Know-How Is Worsening Due to Pandemic appeared first on Connected World.



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