Demand Grows for CCaaS Solutions

In the past, companies ran their contact centers using on-premises software systems. Maintaining consistently good customer service often required significant ongoing investment not only in the software itself but also in hardware like computers and servers—and that’s not even including the cost of staffing a customer-service center. Today, cloud-based customer service solutions are a natural extension of the growth of cloud and AI (artificial intelligence) across industries.

The post Demand Grows for CCaaS Solutions appeared first on Connected World.



from Connected World https://connectedworld.com/demand-grows-for-ccaas-solutions/
via IFTTT

Comments

Post a Comment

Popular posts from this blog

Funding and Partnerships

Money makes the world go around, some say. Relationships make the world go around say others. Combine the two and you can get dizzy going around and around. In technology, though, the combination of funding and partnerships does, indeed, make things happen. Construction, being a niche market, often draws less interest from general software companies, leaving the field to the specialists. Once a product has been proven, however, general investors will come aboard, and like-minded technology companies will sign on as partners or integrators. Take StructionSite , as an example. The company is a provider of intelligent project tracking software for construction and recently announced $10 million in funding that includes new institutional capital from 500 Global as well as strategic investments from PCL Construction and GS Futures. The new funds will be used to expand StructionSite’s platform capabilities and extend its position in the market. The company also announced its latest partne
Read more

The Next Generation of Wearable

Image
Imagine this: In a manufacturing plant, workers can do picks without getting off their vehicles. They have a forklift they are driving, and they can get the next picking instruction while still driving because they can scan the barcode from a distance. Or what about this: Wind turbine workers can climb up and down and leave the laptop on the ground. At the same time, technology is self-documenting, and the reports are creating themselves. This is what the future of work will look like with the help of assisted-reality wearables for frontline workers. Assisted reality is a non-immersive experience and has become a good solution for frontline industrial workers, especially where high situational awareness is necessary. Assisted reality experiences are closer to the physical world—when compared to VR (virtual reality) and AR (augmented reality) experiences that immerse workers in the metaverse. Consider this example of assisted reality. In December, RealWear unveiled RealW
Read more

Most Common HVAC Problems

Image
Many of us depend on our heating and air conditioning (HVAC) system because we love the convenience of the ability to make our house warmer or cooler. The post Most Common HVAC Problems appeared first on At Home in the Future . from At Home in the Future https://athomeinthefuture.com/2021/10/common-hvac-problems/ via IFTTT
Read more